Terms of Service

USD Payment and Legal Taxes

As a condition of purchase, Prices and payment processing use USD. Card details appear in the Payment Policy. For a valid customer transaction, Taxes are collected as required by applicable law rather than under a blanket tax-free promise.

Content, Conduct, and Legal Limits

For post-purchase support, Applicable intellectual-property law protects store content. Malicious interference, unlawful scraping, impersonation, security circumvention, and rights violations are not permitted. For lawful store use, to the fullest lawful extent, services are provided as available and liability may be limited, but mandatory consumer protections remain intact.

Applicable Law and Revisions

To keep order information accurate, Applicable U.S. federal law and the law associated with the merchant location below govern, without displacing nonwaivable consumer rights. A revised version may be published when needed.

Agreement and Permitted Use

For customer reference, these Terms of Service apply to store access, accounts, communications, and purchases. Use the service lawfully, keep account credentials secure, and provide current, accurate checkout and delivery information.

Catalog, Availability, and Orders

Under these Terms, we present product images, descriptions, availability, and specifications in good faith. We may correct an error, reasonably limit quantity, reject suspected fraud, or cancel an order, returning any amount properly due.

Delivery and Post-Purchase Rights

Within the ordering process, we serve U.S. addresses, include free standard shipping on all U.S. orders, prepare an order in 1–2 business days, and estimate 4–6 business days for transit, with tracking after dispatch. A cancellation before shipment may be requested. To explain the service standard, after dispatch, the 30-day no-reason return and exchange process applies with merchant-paid return shipping; an approved credit generally posts in a 5–10 business day period after issuance.

Merchant and Customer Care Information

For responsible use of the storefront, Store name: The Ordinary

Under applicable law, Contact email: support@theordinerys.shop

To keep these obligations clear, Phone: 5756215535

For a valid customer transaction, Physical and return address: 954 N Davidson St, Brady, TX 76825, US

Within the ordering process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).