Shipping Policy

From Order Review to Carrier Transit

For order and tracking support, our team prepares an accepted order in 1–2 business days, excluding weekends and U.S. public holidays. Standard carrier movement is then estimated at 4–6 business days; severe weather, peak demand, and address exceptions can affect a carrier’s estimate.

U.S.-Only Delivery

To explain the shipping process, service is available only to valid addresses in the United States. Every U.S. order receives Free standard shipping, regardless of its purchase total.

Address, Cancellation, and Tax

To clarify the delivery standard, Please submit a complete U.S. address and promptly report delivery damage, an incorrect parcel, or missing contents. An order can be cancelled before shipment; afterward, the Refund Policy controls returns. Within our shipping process, Taxes are collected as required by applicable law.

Shipment Visibility

Under this Shipping Policy, we send a tracking number after dispatch for every order. The carrier may need a short period before the first tracking event appears.

Merchant and Customer Care Information

To keep delivery expectations clear, Store name: The Ordinary

Under the stated fulfillment timeline, Contact email: support@theordinerys.shop

For consistent shipment handling, Phone: 5756215535

As part of our U.S. delivery service, Physical and return address: 954 N Davidson St, Brady, TX 76825, US

Within the customer-care standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).