FAQ

In practical terms, the answers below provide a quick guide; the linked full policies supply the governing detail.

What return option is available after arrival?

For immediate reference, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

Are any discretionary returns excluded?

For a concise answer, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

How are taxes handled?

To clarify the customer-care standard, Taxes are collected as required by applicable law.

Is the return label my expense?

Within the store policy framework, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

How can I follow the parcel?

In this summary, a tracking number is sent after each order is dispatched.

What does this catalog focus on?

As a general rule, the live selection covers skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils; the product listing controls item-specific use, care, and safety details.

How quickly is an approved credit posted?

Under the applicable policy, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

May I stop an order before dispatch?

For customer reference, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

Which currency and cards are supported?

When more detail is useful, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.

Is delivery available outside the U.S.?

For a clearer overview, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

What is the expected delivery schedule?

For policy guidance, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

Merchant and Customer Care Information

When more detail is useful, Store name: The Ordinary

For policy guidance, Contact email: support@theordinerys.shop

In this summary, Phone: 5756215535

For immediate reference, Physical and return address: 954 N Davidson St, Brady, TX 76825, US

Within the store policy framework, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).