About Us

What Customers Can Expect

To connect products with their stated uses, the current product listing is the source for item-specific specifications, compatibility, care, and safety guidance. We pair that information with Free standard shipping on every U.S. order, tracking after shipment, defined delivery windows, and accessible post-purchase support.

Responsible Product Use

For customer reference, customers should review the applicable product page and packaging for the ingredient list, directions, compatibility guidance, cautions, and other safety notices.

Practical Care, Clearly Presented

As part of our customer-care standard, The Ordinary serves customers in the United States with skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. We organize the catalog around real routines and clearly stated product uses so shoppers can choose with confidence.

Merchant and Customer Care Information

For customers exploring the catalog, Store name: The Ordinary

Within our skincare assortment, Contact email: support@theordinerys.shop

To support informed product selection, Phone: 5756215535

For a clear shopping experience, Physical and return address: 954 N Davidson St, Brady, TX 76825, US

Across the current product range, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).