Payment Policy

About Credit/Debit Card

In relation to checkout and payment, we support eligible credit and debit cards on the Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover networks. The secure checkout displays the methods available for the transaction, subject to issuer authorization.

Currency and Checkout

For eligible transactions, The checkout, displayed prices, order totals, and completed charges are denominated and processed in USD.

Authorization and Data Security

For a clear payment record, the payment provider can request authorization when an order is submitted. The customer must be entitled to use the chosen method and provide accurate information; an unsuccessful or unverifiable payment can delay or cancel the purchase. For payment transparency, Shopify and the applicable processors handle card data through their security controls, and full card numbers should never be emailed.

Tax, Cancellation, and Credits

Within the checkout process, Taxes are collected as required by applicable law. Before shipment, cancellation can be requested. To clarify transaction terms, a refund that is approved goes back to the original payment method and usually appears within 5–10 business days after issuance, subject to the card provider’s timing.

Merchant and Customer Care Information

For customer reference, Store name: The Ordinary

Under the store payment process, Contact email: support@theordinerys.shop

To keep billing expectations clear, Phone: 5756215535

As a payment-processing standard, Physical and return address: 954 N Davidson St, Brady, TX 76825, US

Under this payment standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).