Contact Us

Hours and Order Changes

For customer reference, Assistance is available Monday to Friday, 9:00 AM–5:00 PM in local time for this store. Messages outside that window are reviewed in the next service period. To support a timely response, Ask for cancellation before shipment; when dispatch has occurred, please use the Refund Policy.

Customer-Care Desk

As part of our support standard, Reach us for checkout assistance, product information, tracking, delivery concerns, returns, exchanges, payments, or a privacy-rights request. Include an order number when the question is order-specific, but do not include complete card credentials.

Merchant and Customer Care Information

Within our stated service hours, Store name: The Ordinary

For customer-care requests, Contact email: support@theordinerys.shop

To help us respond efficiently, Phone: 5756215535

To protect account information, Physical and return address: 954 N Davidson St, Brady, TX 76825, US

To route the request correctly, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).