Refund Policy

Your 30-Day Choice

To explain the available remedy, eligible purchases include a 30-day no-reason return and exchange option measured from delivery. A customer may choose a refund or an exchange without having to justify a change of mind.

Merchant-Paid Return Delivery

Within the customer-care process, Begin by contacting customer care. Once the request is accepted, we issue a prepaid return shipping label. For customer reference, we cover that label for a change-of-mind return and for every quality-issue case, including merchandise that arrives damaged, defective, incorrect, or incomplete.

Exchange and Refund Completion

As part of the 30-day program, we coordinate an approved replacement after reviewing the return. For a refund, we credit the original payment method after receipt and inspection; allow 5–10 business days after issuance for the financial institution to post it.

Cancellation Timing

For an approved return or exchange, a cancellation request may be made before shipment. Once a parcel has shipped, this Refund Policy supplies the applicable return or exchange process.

Condition and Limited Exclusions

Within our return process, for a no-reason request, include the original packaging, supplied parts, and purchase evidence when reasonably possible. Custom-made goods, clearance items or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from discretionary returns. For consistent return handling, Those exclusions never reduce a customer’s remedies for damage, defect, wrong shipment, or a missing item.

Merchant and Customer Care Information

For a predictable review process, Store name: The Ordinary

Under this Refund Policy, Contact email: support@theordinerys.shop

To clarify return responsibilities, Phone: 5756215535

To keep eligibility clear, Physical and return address: 954 N Davidson St, Brady, TX 76825, US

Under the return and exchange standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).